{"id":629,"date":"2020-01-28T16:52:07","date_gmt":"2020-01-28T19:52:07","guid":{"rendered":"http:\/\/seune.edu.br\/portalseune\/?page_id=629"},"modified":"2026-02-10T16:32:55","modified_gmt":"2026-02-10T19:32:55","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/seune.edu.br\/portalseune\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"629\" class=\"elementor elementor-629\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-472d8a8 conteudo-branco elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no exad-sticky-section-no\" data-id=\"472d8a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-480eb5d exad-glass-effect-no exad-sticky-section-no\" data-id=\"480eb5d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-615e890 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"615e890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/seune.edu.br\/portalseune\/wp-content\/uploads\/2026\/02\/Quarto-Esboco-de-Banner-1024x341-1.png\" class=\"attachment-full size-full wp-image-6297\" alt=\"\" srcset=\"https:\/\/seune.edu.br\/portalseune\/wp-content\/uploads\/2026\/02\/Quarto-Esboco-de-Banner-1024x341-1.png 1024w, https:\/\/seune.edu.br\/portalseune\/wp-content\/uploads\/2026\/02\/Quarto-Esboco-de-Banner-1024x341-1-300x100.png 300w, https:\/\/seune.edu.br\/portalseune\/wp-content\/uploads\/2026\/02\/Quarto-Esboco-de-Banner-1024x341-1-768x256.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa772f7 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"fa772f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1<b>. O que \u00e9 a Ouvidoria?<\/b><\/p><p>\u00c9 um espa\u00e7o de interlocu\u00e7\u00e3o da Faculdade com os p\u00fablicos interno e externo para o recebimento de cr\u00edticas, elogios ou sugest\u00f5es sobre diferentes assuntos referentes \u00e0s nossas pr\u00e1ticas administrativas e\/ou pedag\u00f3gicas. Com este espa\u00e7o a Faculdade espera aprimorar a qualidade dos servi\u00e7os prestados, promovendo e estabelecendo maior transpar\u00eancia de suas a\u00e7\u00f5es.<\/p><p>2.\u00a0<b>Como funciona a Ouvidoria?<\/b><\/p><p>Nossa ouvidoria funciona nas seguintes modalidades: virtual e f\u00edsica, isto \u00e9, al\u00e9m da exist\u00eancia de meio para interlocu\u00e7\u00e3o via endere\u00e7o eletr\u00f4nico,\u00a0 \u00e9 tamb\u00e9m poss\u00edvel o atendimento presencial, desde que agendado o encontro por meio do contato 82 99922-7443.<\/p><p>3.\u00a0<b>Minha demanda \u00e9 identificada?<\/b><\/p><p>Apenas a Ouvidora ter\u00e1 acesso ao\/\u00e0 autor\/a da demanda, respeitando, assim, o C\u00f3digo de \u00c9tica dos Ouvidores,<i>\u00a0[ www.abonacional.org.br ].<\/i>\u00a0Com isso, preservamos o sigilo da fonte e garantimos que a demanda ser\u00e1 tratada de forma imparcial.<\/p><p>4.\u00a0<b>E se eu n\u00e3o quiser me identificar?<\/b><\/p><p>Infelizmente, se voc\u00ea n\u00e3o quiser se identificar, n\u00e3o ser\u00e1 respondido\/a, pois a rela\u00e7\u00e3o pressup\u00f5e responsabilidade, isto \u00e9, que o\/a autor\/a da demanda seja capaz de identificar-se para receber retorno. Tamb\u00e9m n\u00e3o respondemos mensagens em linguagens inadequadas, entendendo que este \u00e9 um espa\u00e7o onde o respeito e a educa\u00e7\u00e3o devem ser preservados.<\/p><p>5.\u00a0<b>Que tipos de assuntos podemos tratar pela Ouvidoria?<\/b><\/p><p>Qualquer demanda relacionada a uma cr\u00edtica, sugest\u00e3o ou elogio sobre alguma atividade da Faculdade da SEUNE, sendo importante destacar que a Ouvidoria n\u00e3o substitui o contato direto com as diversas inst\u00e2ncias da IES. \u00c9 papel da Ouvidoria intervir quando alguma situa\u00e7\u00e3o n\u00e3o foi resolvida diretamente no setor.<\/p><p>6.<b>Como fa\u00e7o para manter contato com a Ouvidoria?<\/b><br \/>Por meio do email\u00a0<b>ouvidoria@seune.edu.br<\/b>\u00a0ou procurando diretamente a Ouvidora da IES, em espa\u00e7o pr\u00f3prio instalado conjuntamente com o NAP.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb65e68 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no exad-sticky-section-no\" data-id=\"eb65e68\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9598891 exad-glass-effect-no exad-sticky-section-no\" data-id=\"9598891\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-085f96f elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no exad-sticky-section-no\" data-id=\"085f96f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d770bbd exad-glass-effect-no exad-sticky-section-no\" data-id=\"d770bbd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. O que \u00e9 a Ouvidoria? \u00c9 um espa\u00e7o de interlocu\u00e7\u00e3o da Faculdade com os p\u00fablicos interno e externo para o recebimento de cr\u00edticas, elogios ou sugest\u00f5es sobre diferentes assuntos referentes \u00e0s nossas pr\u00e1ticas administrativas e\/ou pedag\u00f3gicas. Com este espa\u00e7o a Faculdade espera aprimorar a qualidade dos servi\u00e7os prestados, promovendo e estabelecendo maior transpar\u00eancia de <a class=\"more-link\" href=\"https:\/\/seune.edu.br\/portalseune\/ouvidoria\/\">&hellip; Continue lendo&hellip; &rarr;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-629","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/seune.edu.br\/portalseune\/wp-json\/wp\/v2\/pages\/629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/seune.edu.br\/portalseune\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/seune.edu.br\/portalseune\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/seune.edu.br\/portalseune\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/seune.edu.br\/portalseune\/wp-json\/wp\/v2\/comments?post=629"}],"version-history":[{"count":53,"href":"https:\/\/seune.edu.br\/portalseune\/wp-json\/wp\/v2\/pages\/629\/revisions"}],"predecessor-version":[{"id":6614,"href":"https:\/\/seune.edu.br\/portalseune\/wp-json\/wp\/v2\/pages\/629\/revisions\/6614"}],"wp:attachment":[{"href":"https:\/\/seune.edu.br\/portalseune\/wp-json\/wp\/v2\/media?parent=629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}